Becoming a Citizens Advice Bureau volunteer enables you to help members of the community. The Citizens Advice service helps people solve their legal, consumer and other problems by providing free advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity and more than 21,000 of the people involved in the service are trained volunteers, helping people to resolve nearly 5.3 million new problems a year.

All volunteers are trained, so no particular qualifications or experience is needed. Moreover, voluntary work for the Citizens Advice Bureau is good experience for paid employment.

Getting in touch

Please complete and submit the form below, contact us in person at the Ely bureau, or send a letter to the Ely bureau to find out more about becoming a CAB volunteer.

Advisors

Being an advisor is a very varied role. As an advisor you will:

• interview clients at drop-in sessions and appointments in the bureau, over the phone and at outreach sessions
• give information from the CAB electronic information system and other sources
• give advice and explain the choices and consequences the client faces
• give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals
• refer clients to other agencies if they are better placed to help
• keep records of all clients' cases
• prevent future problems by identifying issues that affect a lot of clients.

You don't need any particular qualifications or experience to train as an advisor. All sorts of people are CAB advisors. You need to:

• be good at listening
• be able to work in a team
• be able to read and write English, and do basic maths
• be open-minded and non-judgemental
• enjoy helping people.

Support every step of the way

• Advisors don't need to know it all! We provide all trainee advisors with a comprehensive accredited training programme that will provide the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.
• You won't be left alone after you are trained. There will always be a more experienced advisor, who will give you support, advice and guidance.
• All advisors are insured by CAB in case mistakes are made.
• Once you have qualified as a Generalist Advisor, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

Administrators

Administrators ensure that bureau systems run smoothly. Good support is essential for the running of any organisation, and CAB is no different. There are many different administrative roles - we can match your skills and time available to the bureau's needs. Tasks may include:

• using spread sheets, databases and word processing packages
• maintaining and developing administrative systems
• stock control of leaflets and materials and updating information
• helping to arrange events
• receiving and sending faxes, mail, email and telephone calls
• taking notes and minutes at meetings.

Receptionists

Receptionists are the public face of the CAB. They are the main link between the public and the bureau. This role would suit people who are methodical, organised and patient. As a receptionist, you would:

• greet clients and make them feel comfortable
• arrange appointments and answer phone calls
• provide information on the CAB Service to clients
• manage the waiting room
• keep records.

IT support co-ordinators

The Citizens Advice service is increasingly taking advantage of developments in IT. As an IT support volunteer you may be involved in a variety of areas, depending on your skills and the time you have available, for example:

• supporting and training users in day-to-day use of IT systems
• troubleshooting hardware and software problems
• maintaining and developing networks
• designing spreadsheets, databases and websites.

Trustee board members

All Citizens Advice Bureaux are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the bureau manager, but Trustees:

• set the overall direction and support the development of the bureau
• ensure the bureau meets the needs of the local community and the Citizens Advice membership standards
• employ CAB staff and control bureau finances
• earn and retain the respect of important and influential people and organisations in the community, including funding bodies
• ensure the bureau complies with relevant laws.

Bureau trustee boards need people from all sections of the community with a wide range of different skills, experience and perspectives. Trustee boards tend to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided.

Campaigners

Campaigners, or Social Policy Co-ordinators, use information from problems brought to the bureau by clients to help bring about real change by influencing local and national policy. This is a flexible role, which can sometimes be partly carried out away from the bureau and outside opening hours. It can involve:

• completing and collating evidence forms that record information about the problems clients experience
• identifying and raising issues in the bureau and at meetings
• training staff and volunteers in spotting particular issues and completing evidence forms
• conducting research and writing reports on local issues
• media campaigning and liaising with other bureaux and agencies to provide a voice for clients.