The advice we provide through this service is based on the information you give us. The law can be complicated, so sometimes we will only be able to give you a general answer. In these cases, we will also give you the details of other advice centres where you can access more help. If your inquiry is complicated or unusual, we may suggest you seek specialist legal advice.
Take a look at the following information on what we do with your details (data protection), our confidentiality policy, about email security and to read our legal disclaimer.
We will keep all details of your inquiry entirely confidential. However, you should be aware that the Internet is not completely secure and that a record of the messages that you send and receive may be kept on the computer you are using, or on other computers in the network.
By law, we cannot provide confidentiality in the following situations:
- where information has been provided to us about a terrorist suspect or about an act of terrorism that will take place, or has taken place, anywhere in the world. In this situation we must immediately inform the police
- where legal action forces us to disclose specific information, eg as part of a criminal investigation.
We may also decide to break confidentiality when:
- it would be in the public interest to do so
- not breaking confidentiality would hinder a criminal investigation
- we believe that a user is in severe and immediate danger, or is about to place another person in great danger.
Ely & district citizens advice bureau complies with the Data Protection Act 1998. Ely & district citizens advice bureau is the data controller for the purposes of the Act.
If you use our service, we will only record information about your inquiry on our database in order to build statistics about the service and in case you need to contact us again. If you do not want us to hold your details, please contact us.
Unless you tell us otherwise, we take it that you agree to us holding your details.
Users can request a copy of their file by writing to us at:
Ely & district CAB
Email Advice Service
70 Market Street
Ely
Cambridgeshire
CB7 4LS
In accordance with the Data Protection Act 1998, we may make a small charge to cover the costs of providing a copy of your file.
Back to the topFor most people, the security risks of using the internet and email are minimal. It is extremely unlikely that unauthorised people will intercept your email. If you are concerned about other people having access to your email account at home or at work, you may wish to set up a separate web-based email account for your personal use.
back to the topThe advice and information contained in our email replies gives only general guidance on the law as it relates to England. It should not be regarded or relied upon as a complete or authoritative statement of the law.
We make every effort to ensure that the legal content of our email replies is accurate and up-to-date.
We cannot be held responsible for errors or omissions, or for incomplete or misleading information that we may have received from you. Ely & district CAB takes no responsibility for the contents of linked websites, and the links should not be taken as our endorsement of these sites. Ely & district CAB has no control over the availability of the linked pages.
Back to the topWe will try to respond to your inquiry as soon as possible. However, when we are particularly busy it may take up to ten days. In the meantime you may wish to browse the CAB Adviceguide website or contact us in person or by phone.
(Return to advice by email.)